Return and Refund Policy

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Return and Refund Policy for California Online Hobby Store

At hamchoitoyz, we prioritize customer satisfaction and aim to provide a transparent return and refund process. Please review our policy below:

Returns:

1. Eligibility:
   • We accept returns within 7 days of the delivery date, as mandated by California state law.
   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • Items that are damaged, used, or not in their original condition may not be eligible for return.

1. Initiating a Return:
   • To initiate a return, please contact our customer service team at hamchoitoyzofficial@gmail.com to start a return action
   • Please include the word “return/refund”  on the outside of the package when returning the item.

1. Return Shipping:
   • Customers are responsible for return shipping costs unless the item received was damaged or defective.
   • We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

Refunds:

1. Processing Time:
   • Once your return is received and inspected, we will issue a refund to the original payment method within 5-10 business days.
   • Refunds may take additional time to reflect in your account depending on your payment provider.

1. Non-Refundable Items:
   • Certain items may not be eligible for refund, including gift cards, downloadable software, and personalized/customized products.
   • Any shipping charges incurred on the original purchase are non-refundable.

California Consumer Rights:

As a consumer in California, you have specific rights regarding returns and refunds under state law, including but not limited to the California Consumer Privacy Act (CCPA) and the California Consumer Protection Act (CCPA). We respect and adhere to these rights and encourage our customers to contact us with any concerns or inquiries regarding their purchases.

If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact our customer service team at hamchoitoyzofficial@gmail.com. Thank you for shopping at hamchoitoyz! :)